ANUSHRI GHODE
Snehita
Streamline data journeys across multiple Frontline Health Workers
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Design research | Service design | UX design
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RESEARCH QUESTIONS
How is the working behavior of Health workers?
What are the Difficulties they face during and after data collection?
How do they respond to everyday work and in case of emergency?
What are the strengths as well as weaknesses in current services?
What are the technologies used by frontline health workers and possible ways to use it?
What are possible ways to do equal distribution of workload among HWs?
How to make their work visible?Â
How might their information interdependencies be eased for free and streamlined flow of data across the disparate elements?Â
What are other ways to envision and design work flow to support them in their everyday work?
DESIGN APPROACH
Understand and discover Primary understanding of frontline health workers work practices
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Define and prioritize Detailed interview, activities and further requirements prioritization.
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Ideate and develop Ideating possible designs and considered inputs from participants.
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Outcome Contemplated participants feedback and worked on output.
UNDERSTAND AND DISCOVER
1. SECONDARY RESEARCH
Why?
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To gather information about all FLH
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To Understand the workflow of ASHA ANGANWADI and JHA Worker
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Along with this also look at various existing technology use by frontline health workers to know the current use of technology
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To map of it their work to see the pattern of their work.
2. USER RESEARCH
Why?
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Did user research at the field to know actual inground workflow, the behavior of FLH.
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User research includes:
2.1 Pilot session
2.2 Interviews
2.3 Storyboarding session
Interviews
​How?
The visual form of the interview
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Why?
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To overcome the language barrier.
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To know their day in the life
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To comprehend their feeling, experience of work while providing maternal care service
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To understand the procedure to collect data
KEY POINTS:
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From foundation research
Though they are from different health service provider their work overlap with each other
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At each stage of pregnancy, their service is necessary
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Data is the key source for them to provide good care.
From technology review
There are many applications are catering frontline health worker separately.
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It is possible to carry a lot of data in one hand with the help of mobile.
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In future interaction of mobile health and health, providers will help in many ways to provide better care.
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mHealth plays an important role in providing health care
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Value of using mobile technologies in the healthcare sector is changed and it will continue to change.
From interviews and storyboarding sessions
Lack of communication between Asha and Anganwadi worker
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Different levels of actions and services
Overlapping roles of frontline health workers
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Informal nature of health care service delivery
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Repetition of data
DEFINE AND PRIORITIZE
TOWARDS DEFINING MORE FOCUS INTENT
Here deeply look into the data collection methods, different medium of data collection as well as data communication.
Research Method includes
Contextual inquiry
Interview with pregnant women
Research activities
Contextual inquiry
How?
The semi-structured interview was conducted in ASHA and Anganwadi worker’s workplace.
Why?
To obtain information about their work
To observe their behavior, issue while performing work
To know their working pattern which I didn’t able to observe during the previous interview.
Interview
Why?
To understand the point of view of pregnant women about the service provided by Asha and Anganwadi worker
Research activities
1 Evidence gap map
Why?
From the beginning of research- semi-structured interviews, the contextual inquiry I always heard common sentences “Samajha Jata Hai”, “Pata Chal Jata Hai”, “ho Jata hai” but I was not able to find the proper reason behind it. To get a clear response and to know the reason behind their sentences I use a methodology called - ‘evidence gap map’
2 Paper prototype
Why?
To understand AW and AWW view on ideas around the current system.
To see what type of improvements they can see in the existing system for the future.
To understand what value each data has for each health worker
To know what data they prioritize and purpose of prioritizing data.
What are AWW and AW workers wishes for their work in the future?
To understand their idea of the digital data storage platform.
To know their opinion about new tech.? How they respond, critique idea? What is important for them?
TOWARDS PRIORITIZATION
This stage gathered all the data. Next step was to prioritize needs, values of participants
This stage includes
Journey map
Analysis and synthesis
Task profile matrix
Tasks prioritization
Analysis and synthesis
Why?
To identify patterns from research data.
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During the synthesis of data, it is organized according to their relation. All data is a cluster in the form of What is happening (Findings) - Why it is happing (insides) - How it can be handled (future scope)
Task prioritization
Why?
To prioritize the features in design
Journey map
Why?
To understand both ASHA and Anganwadi workers feeling, thinking, doing and pain points at each stage.
Task profile matrix
Why?
To analyze and examine tasks performed by ASHA worker and Anganwadi worker build a task flow matrix. This also helped me to create a scenario in the next phase.
DEVELOP AND VALIDATE
This phase was to ideate - develop - design. Which followed by user story which helped to build design
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Building the backbone of the design
Method includes
Develop user flow
task flow
Information architecture
This stage includes
User story
Building the backbone of the design
Exploring different design
User story
Based on research, activities and analysis identify the true needs of participants also considering their priorities and pain points build user stories. Which expresses a specific need that ASHA and Anganwadi worker has. These stories are the main focus during design.
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Exploring different design
Method includes
Expressive sketching
Low fidelity wireframe
Usability testing
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This process was involved a lot of back and forth work. Many changes happen during usability testing.
OUTCOME
This stage includes
High fidelity wireframe
Service design
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Snehita - a friend in Kannada language
logo color - the dress code of Anganwadi and ASHA worker
Explanation- the logo form letter ‘S’ and also it shows connection and communication with both color (i.e. with ASHA and Anganwadi worker). Space where both come together and provide health care service collaboratively.
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Service design
The final outcome is the service where ASHA and Anganwadi workers work collaboratively to provide better career by using digital technology 'Snehita'. All data about Pregnant women will be streamlined at each level in health care - Personal level -community - service level
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